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Integration Models: 
Templates for Business Transformation

Laura Brown

(click on the book for ordering information from

The Authoritative Solution
A proven approach to EAI with examples from actual practice, exploring the steps to follow for its day-to-day implementation.  

Laura's profile.  
Overview of the book.  
Table of contents

5 out of 5 stars"One of the most important books on EAI published this year", June 12, 2001 - Mike Tarrani, Amazon Top 100 Reviewer

5 out of 5 stars"This is an important book that serves two purposes: it is a solid collection of application integration models that should be in the toolbox of all IT/IS professionals whose job entails enterprise architectures or application integration, and it is a clear roadmap for those folks who have just been told that their company just acquired another and the systems need to be integrated into a coherent whole without disrupting the business operations of either organizational unit. It serves both purposes exceptionally well. Bravo Ms. Brown!

- Linda Zarate, Amazon Top 100 Reviewer

Integration Models: Templates for Business Transformation is aimed first at technical managers who are often in the front lines of EAI projects, experiencing at first hand the need for proven strategies and methods of Enterprise Application Integration.  This book offers a knowledge base in integration methods and a catalog of templates to provide a starting point for chief technology officers, technical leads, or system architects.  This book also benefits system integrators, IT strategists and architects, members of the project teams that support and deliver EAI projects, and business application vendors of DBMS, ERP, business applications and front office systems.  

  • Understand the increasing need for integration techniques in today's complex business environment, the context for EAI, and whether your company or the industry in which it operates has an increased need for integration.  

  • Learn the set of modeling templates you can use to improve integration on any business or technology project.

  • Follow case studies of real-life examples that demonstrate how you can apply integration techniques to specific kinds of projects. 

"Your book on integration is refreshing indeed (a good departure from what I would characterize as superficial diatribe contained in most commercial texts on the topic)."  - Joe Schwartz Managing Director, Scient

Available now from:

- A Macmillan USA Imprint

ISBN: 067232055X
Pages: 350
Price: $49.99



Special Edition Using Microsoft CRM
by Laura Brown and John Gravely


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The only CRM book you need.

A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid deployment, ease of use, and integration with Microsoft Office and Microsoft Great Plains' back-office solutions, increasing information reliability, employee usage and productivity.

Special Edition Using Microsoft CRM shows sales, service, and business development specialists how to manage small businesses with the sophisticated technology that, until now, has been reserved for large corporations. Based on the author's real-world experience building CRM systems, this book provides the expert advice that MS CRM users need. To make the move to customer-centric operations using MS CRM, companies need an in-depth guide to managing the process, using the software, and making the implementation decisions that are required.

Laura's profile.  


"Special Edition - Using Microsoft CRM is an excellent read for anyone working with Microsoft Business Solutions CRM. The authors have done a great job delivering technical depth in an easy to read format. This is an invaluable resource for end users, consultants, system administrators and developers that want to gain a deeper understanding of the product."

David Thacher
General Manager
Microsoft CRM

Special Edition - Using Microsoft CRM takes readers on an in-depth exploration of the Microsoft CRM product, offering specific and detailed advice, suggestions, and caveats on its many tools and functionalities. A must-read for anyone using or considering Microsoft CRM.

Ginger Conlon
CRM magazine

"Microsoft's presence is going to go a long way in helping to make CRM affordable and usable for small and medium sized businesses. Special Edition-Using Microsoft CRM is written to help end users, resellers, and consultants learn how to optimize their investment in Microsoft CRM."

Christopher Fletcher
Vice President / Managing Director
Aberdeen Group, Inc.

Anyone getting started with Microsoft CRM will find this book helpful. "Special Edition-Using Microsoft CRM" is a well organized and practical guide that takes users from start up to full system proficiency.

Tim Bajarin
Creative Strategies, Inc


Hot Topics: Articles  

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Data Warehousing

Integration Modeling

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Product Selection

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Enterprise Application Integration

Reasons to Model - coming soon!

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Copyright 1998-2005 Laura Brown, LBPI, Inc. (DBA: System Innovations)
Last Updated: August 23, 2005